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回复Email常用技巧
作者：maisie  文章来源：本站原创  点击数  更新时间：2010-8-11 9:49:14  文章录入：maisie  责任编辑：maisie

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回复Email常用技巧[文章版权 禁止转载:考试与评价 http://www.trgroup.com.cn/te/ mv)pDV` QP("*FroG]

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我们平时进行商务交流时，时常需要回复客户的邮件，但你是不是总是用reply的功能呢？这在外国客户看来可能不太妥当哦。来看看下面这段对话吧。

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C：Amy,我找了你一整天。

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A：What is it?

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C：我有个关于电子邮件的问题。每次我回信，都是点击Reply,保留原来的内容，然后把我的答复加上去。

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A：That's not unusual.

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C：今天有个同事告诉我，说我不应该保留电子邮件里原来的内容。可我不明白，如果删掉原来的内容，她怎么能知道我在说些什么呢？

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A：She no doubt would have preferred that you take the time to paraphrase her message in the body of your reply.

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C：什么叫paraphrase啊？

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A：To paraphrase means to rephrase or restate what someone else has said or written.

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C：你能举个例子吗？比如说，她发电子邮件给我，问我星期三上午11点有没有时间开会讨论新产品。

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A：In that case, instead of hitting "Reply" and responding, "Yes, I am available;" you should write, "Yes, I am available to meet on Wednesday at 11 AM to discuss the new product."

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C：就是把话说完整。

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A：Yes. By restating her message, you have confirmed that you will be at the meeting on the right day at the right time.

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C：出于礼貌，我在回复电子邮件的时候，都应该把原信的核心内容重复一遍了？

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A：Yes, In that case you can delete the original at the bottom of your response.

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C：如果电子邮件的内容变了，用回复的功能，就不能保留原来的题目。是这样吗？

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A：She is definitely right. It is very confusing to receive a message from someone who changed the subject in the e-mail and not in the subject line.

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C：你能不能解释一下。

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A：If I send you a message about a project we are working on and I use "Project A Summary" as the subject line, you have a clear expectation about what information is contained in the e-mail.

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C：我用回复的功能，告诉你我收到了报告。

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A：Right. Now let's say that I need to send you a message about our next team meeting. If I use your reply to me - which you recall has the subject line, "Project Summary"; you expect to read more about the project.

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C：对啊，我会以为里面是关于这个项目更详细的内容，但打开却发现是截然不同的内容。好，我以后一定记住改掉电子邮件的题目。

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A：Better yet, if you are sending e-mail on a new topic, start a new message with a new subject header.

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