日本服务业员工每日扫描微笑[文章来自:考试与评价 l1j]imM_)TP NpyL]
Workers have daily smile scans[文章版权 禁止转载:考试与评价 ug glD8 5u,*"FroG]
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日本铁路系统要求员工每天早晨接受“微笑扫描”，希望以此提高员工的服务质量。负责执行此项任务的并不是铁路系统的老板，而是由欧姆龙公司研发的“微笑扫描仪”软件。员工的微笑表情被扫描后，该软件会用0到100之间的分值对其进行评价，如果得分低于平均水平，系统会提示员工改进。京滨急行快铁的员工每天上班时都带着一张自己当天的标准笑脸图，工作时的微笑表情都要以此为准。据悉，日本越来越多的服务行业都开始使用这一软件对员工进行培训。[文章版权 禁止转载:考试与评价 M XLCwLVf Mlo Xm-FroG]
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Japanese railway workers face enforced "smile scans" every morning in a bid to boost their customer services, it has been claimed. More than 500 staff at Keihin Electric Express Railway are expected to be subjected to daily face scans by "smile police" bosses.
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The "smile scan" software, developed by the Japanese company Omron, produces a sweeping analysis of a smile based on facial characteristics, from lip curves and eye movements to wrinkles.
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After scanning a face, the device produces a rating between zero to 100 depending on the estimated value of the fulfilled potential of a person's biggest smile.
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For those with a below-par grin, one of an array of smile-boosting messages will op up on the computer screen ranging from "you still look too serious" to "lift up your mouth corners", according to the Mainichi Daily News.
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A growing number of service industries are reportedly using the new Omron Smile Scan system for "smile training" among its staff.
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Workers at Keihin Electric Express Railway will receive a print out of their daily smile which they will be expected to keep with then throughout the day to inspire them to smile at all times, the report added.
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