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1.We are very sorry to inform you that your last shipment is not up to your usual standard.
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2.We shall appreciate your prompt attention to the adjustment of this claim.
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3.We would like to submit this claim to arbitration.
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4.If the cargoes cannot be found within a few days, we will file our claim for the full settlement of them.
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5.A claim for damage will be filed on us together with your surveyor¡¯s report as evidence.
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6.However, the B/L shows that when the shipping company received the goods, they were in apparent good condition. The liability is certainly not on our side.
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7.Since this claim was filed two months after their arrival at your port, we regret that it cannot be accepted.
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8.This consignment is not up to the standard stipulated in the contract. We are now lodging a claim with you.
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9.We regret very much that you shipped bulk goods not corresponding in quality with the sample.
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10.One of the cases was badly smashed and the contents were seriously damaged.
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11.We regret that the damages are chiefly due to poor packing which is not adequately reinforced.
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12.There is a difference of 35 tons between the actual landed weight and the invoiced weight of this consignment.
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13.It is natural that you should be responsible for all the losses resulting from the delay shipment.
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14.According to the surveyor¡¯s report, the damage was due to rough (careless) handling during transit.
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15.Please check the matter up and let us have your instruction on the disposition of the incorrect shipment very soon.
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16.We hold the goods at your disposition.
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17.The case was broken and its contents were damaged.
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18.These errors on your part cause us to disappoint our important customers.
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19.On examination we found that the goods do not agree with the original sample.
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20.When unpacking the case, we found the colour unsatisfactory.
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21.We find that the quality of your shipment is not in conformity with the agreed specification.
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22.Upon examination, we found you have sent us the wrong goods.
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